Return and Exchange Policy

Return, Refund, Cancellation and Exchange Policy:- 

PresentTown74 follows a friendly policy to ensure your shopping experience as fuss-free and enjoyable as much as possible. we are always with you before, and after your purchase. Please read through the following terms and conditions prior to making a purchase.

Order Cancellation:

  • Cancellation of Order is done only if the product is not dispatched. Kindly contact on 8197955007 for cancellation. For cancelled orders, store credit is provided which can be used for future purchases.

Transit Damage:

  • There are very rare chances that the product might get damage in transit but if the order is received damaged, pls follow below instructions:

  • Opening Video is Must- Please record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately. Without an opening video we will be unable to assist you in any kind of issue situation. Kindly WhatsApp or mail with opening video attached.
  • Please ensure to notify us of any defective products within 48 hours of receiving your order.

Exchange:

  • Exchange if any, is provided within same product. Customer will be issued a credit note, in case the desired the product is not in stock.
  • Exchange is allowed once per order.
  • Return shipping charges will be borne by the customer.
  • Exchange is not accepted if customer does not like the product or color of the product. We try to source best quality product and all product details are mentioned in the product description. We would request you to please read all details before placing the order.
  • All sale, discounted, brought with a coupon and gift voucher purchases are non-exchangeable.
  • Only products which are unused, undamaged with all its labels and tags completely intact, in original packaging are eligible for exchange.
  • If there is no reverse product pickup facility by the courier provider for a location. customers are requested to send product yourself.
  • If customer does not returns the product within 5-7 business days from the date of the return / exchange request being raised, the request will be cancelled from our end. 

 

Return/Refund:

  • Please ensure to notify us of any defective products within 48 hours of receiving your order.
  • Refunds (if any) once processed will be credited in 4-6 working days in the same payment mode depending on bank timeline.

 

Process of Exchange:-

Please mail us at: presenttown74@gmail.com

Subject of mail: Exchange with Order id number

We will get back to you within 24 working hrs